RETURNS
We are confident that you will love your items from Little Chiefs and we want you to be absolutely happy with your purchase every single time.
If you are unhappy with your purchase, or change your mind, you can return a product to us and we will issue you with a store credit to be used within 3 months of the date of issue, provided the product is:
- in original saleable condition (unused, unwashed, unworn with all labels/tags attached and in original packaging); and
- for online purchases - the item/s are shipped back to us within 21 days from the date of purchase; or
- for in store purchases - the item/s are returned to our physical store within 14 days from the date purchase; and
- you provide a receipt or order confirmation as proof of purchase.
If you meet the above criteria, please complete these steps to return a product:
- Email help@littlechiefs.com.au as soon as possible after receiving your order to request a return, explaining the reason (faulty, change of mind etc). Please also include your order number.
- Once a return/exchange/refund has been authorised by us, you will need to return the item/s to us at the address we provide you via email, as soon as possible but no later than 7 days of us authorising the return.
- Once we receive the item/s and confirm that they are in original saleable condition, with all labels/tags attached, unworn and unused we will approve and process the store credit/exchange (as applicable). We will contact you via email to confirm the details.
- Store credits issued on returns must be used within 3 months.
Little Chiefs is not responsible for shipping costs for returned items. These costs are at the customer’s expense unless a product is faulty. We highly recommend all returns be sent via tracked postage as we are not responsible for items lost or undelivered.
FAULTY PRODUCTS
If your product is faulty, we will replace it. If we are unable to replace it you have the option of either a store credit or refund. Please contact us by emailing help@littlechiefs.com.au, visit us in store, or phone us on (07) 45282690 as soon as possible after receiving your online order or making your purchase in store to let us know that you have received a faulty product and we will do our best to resolve this for you as quickly as possible. For online orders, Little Chiefs will reimburse the customer for the return shipping costs after the product has been returned to us and the fault has been confirmed.
ITEMS THAT CANNOT BE RETURNED
- Little Chiefs cannot accept returns on SALE items for any reason other than if they are faulty and as such, all purchases of Sale items are final.
- The only time a sale item can be returned due to a fault is if the fault was not expressly disclosed as the basis of the discount. For example, from time to time we will discount products with small marks, flaws or imperfections. In this instance the product cannot be returned due to being faulty.
- We cannot accept returns of Gift Cards purchased online or in store.
